Office Policies

Office Policies at El Camino Women’s Medical Group

Our primary concerns are your health and wellbeing. In order to serve you better, we have the following office policies. Some of these policies are required by law, while others are for your health and protection. For any questions, please call us at (650) 396-8110 or send an email to info@elcaminowomen.com. We sincerely appreciate your attention and cooperation.

New Patients

We always welcome new patients at El Camino Women’s Medical Group! To provide our patients with excellent care throughout most stages of their life, we offer healthcare services for all women age 18 and older. While we also provide care for young women with gynecologic issues, we do not see women under 18 for routine examinations. These patients are best served by their pediatricians.

We do accept most transfers of care during pregnancy. However, if you have reached the 26th week or later of your pregnancy, we require screening prior to your first appointment. Please call (650) 396-8110 or email info@elcaminowomen.com to discuss this process.

Please check with your insurance plan to ensure that El Camino Women’s Medical Group is in-network with your insurance. Our office’s insurance contracts are legally registered with Doctor Azad, Medical Corporation dba El Camino Women’s Medical Group, so you can ask under both names. If you have trouble finding out whether we are part of your plan, please feel free to contact us directly with your insurance information, and we may be able to help you.

Before your first appointment, please download and fill out office registration forms here. You may also fill out forms in the office, but please allow an extra 30 minutes before your appointment. We may have to reschedule your appointment if you are a new patient and arrive 15 minutes late to your appointment, or if you show up on time without having your paperwork completed.

Appointments

Please call ahead for appointments and give us a brief idea of your problem so that we can schedule appropriately. You can also book appointments online. We greatly appreciate your prompt arrival for your appointment, and please remember to allow adequate time for traffic and parking.

Appointment Fees

We always do our utmost to accommodate patients with scheduling and rearranging appointments. We request a full business day’s advance notice on any appointment schedule changes to allow us to book another patient. If you have rescheduled or canceled your appointments with less than one full business day’s notice or have failed to show up for appointments without notice, we do make note of it, and we charge a $100 fee. Your insurance will not cover this fee.

For psychiatric appointments, fees are in accordance with your psychiatry-specific consent and range from $175 to $300.

Forms and Letter Fees

There is a $30 fee for each document or letter on behalf of our patients.  However, work or school notes on our standard office form have no fee. We also charge no fee to send your medical records to another physician or coordinate medical care.

However, most documents and letters that are requested are not for the purposes of medical care, but rather for items like disability insurance, FMLA, immigration, work-related information, etc. Since these services are not medically-related, they are not covered by medical insurance. Because of the healthcare situation in the US, we cannot provide these services without charging to recoup the cost to the practice.

Urgent Issue/Emergencies

It is always best to call the office during office hours if you have an urgent problem or concern. We do schedule same-day visits for urgent problems. If you have an urgent problem or if you become ill after hours or on holidays or weekends, please call our main office number and listen to directions for paging the doctor on call.

Prescription Refills

Please contact your pharmacy first for prescription refills, and ask them to send an electronic refill request or fax a request to 650-336-7359.

Privacy Policy

Our policy is that all our physicians and staff preserve the integrity and confidentiality of our patients’ protected health information (PHI). This policy’s purpose is to ensure that our practice and its physicians and staff have the necessary medical and PHI to provide the highest quality medical care possible while protecting the confidentiality of our patients’ PHI to the highest degree possible. Patients should feel confident in providing information to our practice and its physicians and staff for purposes of treatment, payment, and healthcare operations (TPO).

Our Privacy Policy describes how our practice and its physicians and staff will accomplish this.

Vaginal Birth After Cesarean Section

We offer patients with previous cesareans a trial of labor, known as trial of labor after cesarean (TOLAC) or vaginal birth after cesarean (VBAC).

Starting January 21, 2015, El Camino Hospital began an OB hospitalist program.  There is now an obstetrician on Labor and Delivery 24 hours a day. Our practice physicians, Drs. Azad, Balassiano, Gupta, and Teng, are still on-call for all deliveries, including VBACs. Additionally, the OB hospitalist is present on-site. If you are interested in a VBAC or TOLAC, please discuss this with your doctor at your next visit to our practice.

Red Flag Rules

Effective August 1, 2009, the Federal Trade Commission (FTC) requires businesses, including physician practices, to implement identity theft prevention measures. Identity verification will be required at the time patients are checked into the office. Patients will need to present a photo identification to be registered.

We understand that forms and paperwork are becoming an increasing burden in modern life. However, we are required to adhere to state and federal regulations to continue serving our patients. Thank you very much for your understanding.